Managing Users

This page explains how to list, create, import, edit, and delete users on ACTIVATE.

Listing Users

From the Organizations list, select your organization. The Users page is the default view.

The users table displays the following columns:

• User — Avatar, display name, and email address. A green dot on the avatar indicates the user is currently online (active within the last 60 seconds).
• Status — Shows Active (green badge) for licensed users or No license (amber badge) for users without a license.
• Last Login — The date and time of the user's most recent login.
• Actions — Available actions such as Impersonate user (platform administrators only).

Searching and Filtering

Use the search field above the table to filter users by username or email. Results update automatically as you type.

Filter pills below the search field let you narrow the list:

• All — Show all users.
• Active — Show only users with an active license.
• No license — Show only users without a license.

Sorting

Click the Username or Last Login column headers to sort the table by that column. Click again to reverse the sort order.

Pagination

The table displays 50 users per page. Use the Previous and Next buttons at the bottom of the table to navigate between pages.

The table auto-refreshes every 30 seconds to keep the data current.

Creating New Users

To create a new user individually:

1. On the Users page, click the Add user button in the top-right corner.

2. Fill in the form fields, which are arranged in a 2x2 grid:

   • Name — The user's display name.
   • Username — Must contain only alphanumeric characters, periods, and hyphens.
   • Email — The user's email address.
   • Password — Must meet complexity requirements (see below).

3. Click Create user to submit.

Password Requirements

Passwords must meet all of the following complexity requirements:

• Minimum length
• At least one uppercase letter
• At least one lowercase letter
• At least one number
• At least one special character

Importing Users

The import feature lets you create multiple users at once using a CSV file. It can also be used for mass-updating existing users.

1. On the Users page, click the Import link next to the Add user button.

2. Follow the 3-step process:

Step 1: Download Template

Click Download template to download a CSV file. Open the file in any spreadsheet editor (Excel, Numbers, Google Sheets, etc.).

Step 2: Fill In the CSV

The CSV template includes the following fields:

Step 3: Upload and Import

1. Click Upload template and select your completed CSV file.
2. A preview table displays the uploaded data. Review it for accuracy.
3. Click Import to create the users.

After the import completes, an Import Log appears showing per-user results, including any errors that occurred.

Editing Users

Click a username in the users table to open the user detail page.

The user detail page uses a two-column layout:

• Left column — User Details panel

  • Username — Read-only, cannot be changed after creation.
  • Name — Editable display name.
  • Email — Editable email address.
  • Status — Current account status.
  • Created — Date the account was created.
  • Organization — The organization the user belongs to.

• Right column — User Activity (platform administrators only)

  • Displays a graph of the user's activity over the past year.

Click Update User to save any changes to the user details.

Feature Previews

Organization administrators can toggle feature flags for individual users in the Feature Previews section of the user detail page. This is useful for enabling upcoming features for testing.

Platform Admin Settings

Platform administrators have access to additional settings:

• No seat — When enabled, the user does not consume one of the organization's allotted seats. Useful for service accounts or test accounts.
• Admin — Grants the user platform administrator privileges.

User Detail Sub-Pages

The user detail page includes a navigation bar at the top with links to the following sub-pages:

Groups

View and manage the user's group memberships.

• Use the dropdown to add the user to a group.
• Click the trash icon next to a group to remove the user from it.

Workspace

Configure the user's workspace settings:

External Auth

View and edit external authentication mappings for each configured authentication method. Available fields depend on your organization's auth configuration and may include:

• CAC ID
• LDAP UID
• OIDC Sub

Delete

A delete confirmation page that displays the resources associated with the user that will be cleaned up upon deletion. See Deleting Users for details.

User Actions

The user detail page includes an action bar with the following options. Available actions depend on your role.

Impersonate User

Platform administrators only.

Click Impersonate User to log in as the selected user. This is useful for troubleshooting issues from the user's perspective.

Restart Workspace

Click Restart Workspace in the action bar. A confirmation dialog will appear asking: Are you sure you want to restart [user's] workspace?

Click Restart to confirm. This is useful if the user is experiencing platform errors.

Disable / Enable User

Click Disable User to deactivate the account. Disabled users:

• Cannot log in to ACTIVATE.
• Do not consume one of the organization's allotted seats.

To re-enable the account, click Enable User from the same action bar.

Change Password

Click Change Password to open a modal with two fields:

• New Password — Enter the new password (must meet password complexity requirements).
• Confirm Password — Re-enter the new password.

Remove MFA

Platform administrators and organization administrators only.

Click Remove MFA to remove multi-factor authentication from the user's account. The user will need to set up MFA again on their next login if MFA is required by the organization's policies.

Revoke Login Sessions

Click Revoke Login Sessions to force the user out of all active sessions. The user will need to log in again.

Delete User

Click Delete User to navigate to the delete confirmation page. See Deleting Users for details.

Deleting Users

To delete a user:

1. Navigate to the user detail page by clicking their username in the users table.

2. Click Delete User in the action bar, or navigate to the Delete sub-page.

3. The delete confirmation page displays a list of resources associated with the user, including each resource's name, type, and status.

4. Click the Delete button.

5. A confirmation modal appears. Confirm the deletion.

Monitoring User Status

In the users table, users who have been online within the past minute display a green status dot on their avatar. This provides a quick way to see which users are currently active on the platform.